1、 问候客人1.Good morning，sir. 早上好，先生。2.Good afternoon，madam. 中午好，太太。3.Good evening，sir. 晚上好，先生。4.Good night，madam. 晚安，夫人。How are you？ 你好吗？Fine，thank you，and you？ 很好，谢谢，您呢？Fine，thanks. 很好，谢谢。5.How do you do？ 您好？How do you do！ 您好！6.Welcome to our hotel. 欢迎光临我们饭店。7.May you enjoy your stay in our hotel. 祝您住店
2、期间愉快。8.Hope you had a good trip. 希望您旅途愉快。9.Hope you have a good journey. 祝您旅途愉快。10.Its nice to meet you，sir. 见到您很高兴，先生。11.Pleasant to meet you，sir. My name is见到您很高兴，先生。我叫12.Welcome you back，sir. 欢迎您回来，先生。13.Nice to see you again，madam. 很高兴又见到您，夫人。14.Goodbye，thank you for coming. Please come again. 再
3、见，感谢您光临，希望您再次光临。15.Have a nice day. 祝您今天愉快。16.Have a good evening. 祝您度过一个愉快的夜晚。17.Have a good weekend. 祝您周末愉快。18.Good night and have a good rest. 晚安，祝您休息好。19.Good night and pleasant dreams. 晚安，祝您做个好梦。20.Good night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再来。问候英语21.Hope you a pleas
4、ant journey home. 祝您回程愉快。22.Happy landing. 一路顺风。23.What can I do for you，sir？先生，请问我可以帮您吗？24.May I help you？我可以帮您忙吗？25.May I be of any assistance？我可以为您做些什么？26.Is there anything I can do for you？我能为您做点什么？27.Here you are，sir. 先生，给您。28.Sorry to have kept you waiting so long，sir. 对不起，先生，让您久等了。29.Thank yo
5、u for waiting，sir. 谢谢您的等候，先生。30.Thank you. 谢谢。Its my pleasure. 不用谢，很乐意为您效劳。31.Its my duty. 这是我应该做的。32.Thats all right. 不用谢。33.Not at all. 不用谢。34.Dont mention it. 不必介意。35.Im afraid not. 恐怕不行。36.Its not possible. 这不可能。37.Im really sorry，but you see my difficulties. 真对不起，但希望您能体谅我的难处。38.Im really sorry
6、to hear that. 真抱歉听您这样说。39.I beg your pardon. 对不起，请您再说一遍好吗？40.Pardon me，sir？先生，对不起，请您重复一遍，好吗？问候客人（三）41.Ill look into it. 我将会调查此事。42.How are you？Im glad to meet you here. 您好！在这里见到您真高兴。43.We havent seen you for a long time. How are you getting along？ 我们好久没见面了，您好吗？44.Wish you a successful visit. 祝您访问成功。
7、45.Merry Christmas！圣诞快乐！46.Happy new year！新年快乐！47.Wish you good luck！祝您好运！48.Wish you a happy festival！ 祝您节日愉快！49.After you，please，sir. 先生，您先请。50.Thank you for your compliment. 谢谢您的赞扬。51.Thank you for your kind understanding. 谢谢您的谅解。52.Whats the matter？May I help you? 怎么了？我可以帮你吗？53.I have come to sa
8、y goodbye. 我是来告别的。54.Id like to say goodbye to you all. 我要向你们大家告别了。55.Goodbye then，and dont forget to keep in touch. 那么再见，别忘记了保持联系。56.Goodbye then，and remember me to your parents. 那么再见，代我向您父母问好。57.How long will you stay here？您在这里住多久？58.May I show you to your room，sir？Hope youll enjoy your stay in ou
9、r hotel. 先生，我带您到房间去，好吗？祝您在我们饭店居住愉快。59.Wendy，Id like you to meet my friend，Sam. 温迪，我给你介绍一下我的朋友，山姆。60.How do you like Beijing？您觉得北京怎么样？61.Whats your first impression of China？您对中国的初步印象如何？62.How do you like our hotel？ 您觉得我们饭店怎么样？63.Help yourself to dinner，please. 请用餐。64.We hope you will come and stay w
10、ith us again. 希望您再次光临我们饭店。65.We hope you had an enjoyable stay，sir. 先生，希望您在这里住的愉快。66.Have a pleasant journey home. 祝您旅途愉快。67.Thank you for choosing our hotel，I hope you enjoy your stay. 谢谢您光临我们饭店，希望您在这里住的愉快。68.Thank you very much，sir. Goodbye，hope you have a good flight. 先生，非常感谢您。再见，希望您航程愉快。69.We ar
11、e very happy to have you here. Mr. brown. I do hope you are enjoying your stay with us. 布朗先生，我们非常高兴您住在我们饭店，我真心希望您在这里住的愉快。70.See you tomorrow，sir. 先生，明天见。71.Pleasant journey home. 祝您归途愉快。72.Is there anything else that I can do for you？您还有别的事情要我帮忙吗？73.Will it trouble you？这会打扰您吗？74.Would you mind if I
12、？如果您不介意，我可以吗？75.If we have any shortcoming，please point it out. 照顾不周，请多指正。76.Im sorry to disturb you. 对不起，打扰了。77.Im sorry，Its our fault. 对不起，这是我们的错。78.Thanks for your reminding. 谢谢您的提醒。79.Well try our best to take some measures so that you can be satisfied. 我们将立即采取措施，使您满意。80.Good morning，Room Reserv
13、ation，may I help you？早上好，客房预订处，请问我可以帮助您吗？138.Would you please complete this registration form？请您填写一下这张登记表，好吗？139.Could you please put your nationality there，sir？先生，请将您的国籍写在这。140.May I ask you to put your name in block capitals？请用大写字母写您的名字好吗？141.Whats your occupation，please？请问您的职业？142.Whats your addr
14、ess in your native country，please？请问您在本国的地址？ 143.Could you sign your name，please？请您签一下名，好吗？144.Ill need your signature. 我需要您的签名。145.Sign here，please. 请在这签。146.Would you put your signature here，please？请您在这签一下名，好吗？147.May I see your passport，please？我可以看看您的护照吗？148.Have you got any identification？您有什么可以
15、证明您身份的吗？149.Here is your key，hope you enjoy your stay in our hotel. 这是您的钥匙，祝您住店愉快。150.Could you please put your key on the Reception Counter when you are out for the sake of safety？为安全期间，请您在外出时把房间钥匙放到接待台来好吗？151.Could you keep your room key until you check out？请您在住点期间自己保管钥匙，直到离店。152.The porter will s
16、how you to your room.行李员会领您去您的房间的。153.Your room number is 502. on the fifth floor. 您的房号是502房，在5楼。154.The porter will take your luggage and show you the way. 行李员会为您提行李，并为您领路。155.Im afraid your room is not ready yet. Would you mind waiting，please？We are very sorry for the inconvenience. 恐怕您的房间还没有整理好，希
17、望您不会介意在这里等一下，给您带来的不便真对不起。156.Our checkin time is 12 noon，Im afraid we have no vacant rooms now. would you mind waiting until then？我们登记入住的时间是中午12点，恐怕现在没有空房，烦请您等到那是好吗？157.Unfortunately，we are fully booked for tonight，would you like me to get you a room in another hotel？很抱歉，我们今晚的房间已全部订满，我帮您联系另外一家酒店，好吗？
18、158.Please wait a moment，I have to check if there is a room available. 请稍等，我要查一下看是否有空房间可以出租。159.As a hotel policy，we require one days room charge as a deposit for guests without reservation. 饭店规定没有预订的客人入住需交一天的房费押金。160.The room rate is 135 per day including 10 service charge. 房费是每天135美元，包括10的服务费。161.
19、Room-to-room calls can be made from your room，please dial room number directly. 在房间内可拨打房间与房间的电话，请直接拨号。162.Half-day room rate will be charged if you check out after 12:00 noon. 如果您在中午12:00点以后退房将加收半天房费。163.Full-day room rate will be added if you check out after 6:00pm.如您在下午6点以后退房将收全天房费。164.No addition
20、al charge is required for children under 12 sharing parents room without extra bed. 12岁以下儿童与父母同床不收加床费。165.All reservation are held until 6:00pm unless guaranteed or informed earlier，as a hotel policy. 饭店规定,除保证类预订或提前预订外，其他预订均保留房间至预订日当天下午6点。166.Rates are subject to change by the hotel management witho
21、ut a prior notice. 饭店房价若有变更，恕不另行通知。167.We have special corporate rates for certain commercial accounts. 我们对某些商业团体实行特别价格。168.Please show me your passport or some other identification. 请让我看一下您的护照或其他能证明您身份的证件。169.Im due to check out tomorrow，but Id like to extend my stay by two or three days. 我应该明天离店，但
22、我想延长两至三天离店。换房续住170.May I have your name and room and room number，please？请问您的姓名和房号。171.Just a moment，please. Ill check our room available for the next three days. 请稍等，我查一下后三天的各房可出租情况.172.Thank you for waiting，sir. Im afraid our hotel is fully booked for the next week. 让您久等了，先生，谢谢。恐怕下周我们饭店的客房都订满了。173.
23、But we may have cancellations，could you check with us at 8:00pm this evening. 但我们可能取消预订的客房，您今晚8点再与我们核对一下好吗？174.Im sorry，but we are expecting several tour groups to arrive today，we are booked solid. 对不起，今天我们将有几个旅行团队到达，我们的房间已全部订满。175.Shall I contact another hotel for you？让我帮您联系另一家饭店，好吗？176.Could I kee
24、p the room this afternoon？My fight doesnt leave until 6:15pm，and I dont want to wait around at the airport all day. 我能把房间保留到今天下午吗？我的航班要到下午6:15分才起飞，我不想整天呆在机场。177.If we werent so heavily booked，we could let you stay in the room free of charge. 假如我们的客房没有订满的话，我们可以让您免费住半天。178.If you really want to keep y
25、our room this afternoon，well have to charge you 50 of the price. 如果您真想保留房间到今天下午，我们得加收您半天房费。179.Never mind，then. You can keep your luggage at the Bell Service until 5:00pm free of charge. 不要紧，您可以免费将您的行李寄存在行礼部到下午5点。180.Im afraid that air conditioner in your room needs repairing. We would like to reque
26、st you to change your room. 恐怕您房间的空调需要维修，我们想请您换一下房间。181.What time is the most convenient for you to change your room，sir？ sorry for the inconvenience. 对您来说什么换房最方便，先生？ 给您带来不便真抱歉。182.We could move your luggage to the new room while you are out，but could you take any valuables with you？在您外出期间，我们可以帮您把行李
27、搬至新房间内，不过您要事先把贵重物品带走。183.You may pick up your new room key 502 from the Reception Counter when you return. 您回来时可以在接待台领您新房间502号的钥匙。184.Could you leave your former room key at the Front Desk when you go out，please?您外出时请把您原房间钥匙放在总台好吗？185.Thank you very much indeed，sir. We are very sorry for the inconve
28、nience. Hope you have a nice day. 真的非常谢谢您，先生。给您带来不便真抱歉，希望您愉快。186.Well extend the reservation for you.我们可以为您延长预订。187.Well make the room change for you.我们可以给您换个房间。188.You may keep the room till 3:00pm，if you wish.如果您愿意，可以将房间保留到下午3：00。189.How many nights do you wish to extend？你希望延长住店几个晚上？ 190.How much
29、longer would you like to stay？您想再住多久？191.The hotel is full and there will be someone taking your room. Well keep your luggage if you like. 我们饭店现已住满，您的房间已预订给别人，如果您愿意，我们可以为您保管行李。（适用于客人想中午结帐后保留房间至下午的情况）192.Im afraid youll have to vacate your room by 11am，I must apologize for the inconvenience. 非常抱歉，恐怕要
30、请您在商务11点前搬出房间了。给您带来不便，我表示歉意。193.Your room has been booked for tomorrow. Would you mind changing a room？您的房间明晚已预订给别人了。请您换一个房间，好吗？194.A：Excuse me，where can I send a cable？ 对不起，请问在哪可以发电报。 B： Walk straight ahead，there is a post office on the right. 直走，在您右手边有一个邮局。问询服务195.A：I want to change some money，whe
31、re is the bank？ 我想兑换一些钱，请问银行在哪？ B：Go upstairs from here and then turn left. Its next to the post office. 请从这里上楼然后左拐，就在邮局旁。196.You can get your money changed at the cashiers office.您可以在收银处兑换外币。197.There is a shop on the ground floor. It sells both Chinese and foreign cigarettes. 商店在一楼，有中、外香烟出售。198.Th
32、ere is a coffee shop on the second floor and snacks are served there all day.咖啡厅在二楼，全天供应快餐。199.We have a Chinese restaurant and a western-style restaurant. Which one do you prefer？我们有中餐厅和西餐厅，您更喜欢哪一种？200.There is a recreation centre on the ground floor. You can play billiards、table tennis、bridge and
33、go bowling. 一楼有康乐中心，在那里可以打台球、乒乓球、桥牌和保龄球。201.Breakfast is served in your room from 7am till 10am. If you wish to have breakfast in your room，ask for Room Service on the phone. 早餐送餐服务是从早上7点至上午10点。如果您想在房间用早餐，请打电话要送餐服务。202.For all enquiries just lift your telephone receiver and ask for Reception. 您如果需要问
34、询什么事,可以打电话给前厅接待。203.Apart from the recreation centre，we also have a health club on the second floor. 除了娱乐中心以外，我们在二楼还有一个健身俱乐部。204.You can buy some stamps and postcards in the post office.您可以在邮局买邮票和明信片。205.A: Could you direct us to the restaurant?请问去餐厅怎么走？ B：Yes，Ill show you the way myself. 我亲自领你们去。20
35、6.A: wheres the coffee shop，please? 请问咖啡厅在哪？B: Go straight through the cafeteria and restaurant and youll find it just in front of you. 径直走，穿过自助餐厅和餐馆您会看到它正在您面前。207.A: I wonder if you could tell me where the health club is？您 是否能告诉我健身房在哪？B: Its round here to the left. Follow the sign marked sauna and
36、its just next door to that. 从这向左拐。顺着蒸汽浴的标志走，健身房就在蒸汽浴旁边。208.A: Where is the phone booth，please？请问电话亭在哪？B: Along there to your left，madam. Its just past the Business Centre opposite the elevator. 向左走，走过商务中心，就在电梯对面。210A: Is this the right way for the souvenir shop？到礼品商店，从这走，对吗？ B: Yes，it is. Along the
37、corridor，past the newsstand and the library. 使得，顺着楼梯走下去，走过报刊亭和图书馆就是商店。211.A: Is the lobby bar somewhere hereabouts？大堂吧就在附近吗？B: Its right behind you，sir. But Im afraid theyre not open till 11:00 oclock. 酒吧就在您身后，先生。但是恐怕11点以后才开始营业。212.A: Am I going the right way for the tennis courts？去网球场是这条路吗？B: Along
38、 the corridor to your right，turn left，go down the stairs，along a bit further and out into the yard. 顺着您右手那个楼梯走，然后左拐，下楼再往前走一点，出门进了院子就是网球场。213.A: Im looking for the conference room No4.我要找4号会议室。B: They are all facing the open lounge. Along to your right，past the elevators and up the stairs. 会议室都在休息厅对面
39、，顺着右边走，走过电梯，上楼就是。 214.A: Can I get a copy of the New York Times here？我能在这买到纽约时报吗？B: The newsstand has a wide selection of foreign newspapers and magazines.我们报刊亭有各种外国报纸和杂志供您选择。215.A: What is the basic rate for taxis here？这里出租车的基价是多少？B: Its about ￥1.2 each kilometer，but the rate double when exceeding
40、10 kilometers，and there is night rate for after 10 oclock at night. 大约1公里1.2元，但是超过10公里以后加倍收费，并且晚上10点以后实行夜间收费价格。216.A: Can I get something hot at this hour of night. 在晚上这个时间，我是否还能吃上点热的东西？B: Yes，over there in the coffee shop，its closes midnight.可以，那边的咖啡厅半夜才关门。217.A: Id like to book two flight tickets
41、for Shanghai for the 11th. 我要订两张11日去上海的机票。B: The travel agency in the hotel takes all kinds of booking. 饭店旅行社代办各种预定票。218.A: When do the shops close around here？这附近的商店一般几点钟关门？B: Around 8 oclock in the evening. 晚上8点左右。219.There is a free supply of soft drinks in the coffee shop at this hour. 咖啡厅现在免费供饮
42、软饮料。220.You can use the sports equipment free of charge in the health club. 您可以免费使用健身房的运动器械。221.Sports equipment is available at a small charge of 2 Yuan per hour. 使用运动器械每小时收费2元。222.Sports equipment is available free of charge. 运动器械是免费提供的。223.We do not charge for admission to the health club. 进健身房不收
43、费。224.Our charge for sports equipment is four dollars per hour. 我们运动器械以一小时4美元的标准收费。225.Can you suggest someplace where I can have fun？你能告诉我哪里可以娱乐吗？226.There is a billiard room on the first floor. 一楼有一个台球室。227.Sometimes performances are given in the hotel. 饭店里有时有文艺演出。228.Do you have a swimming pool h
44、ere？这里有游泳池吗？229.Is there a dance hall here？这里有舞厅吗？230.What kind of performances are there？都有些什么文艺演出？231.Oh，there are acrobatics or performances given by song and dance ensembles. 有时有杂技、音乐会、歌舞等。232.Could you help me get a taxi？您替我要辆出租车好吗？233.Where do you want to go？您想去哪里？234.Do you want to make a sin
45、gle trip or a round trip？您是要单程，还是要往返？行李服务235.Good afternoon，sir. Welcome to the International Hotel. 下午好，先生，欢迎光临国际大酒店。236.How many pieces of luggage do you have？请问您一共有几件行李？237.Ill show you to the Reception Desk. This way，please. 我带您到接待台，这边请。238.Ill put your suitcases by the post over there. 我把您的行李放在
46、那边的柱子那里。239.A bellman will show you to your room when you have finished checking in. 您办理完住点手续后,行李员将带您到您的房间。240.Good evening，sir. Ill show you to your room. You have two suitcases and one briefcase. Is this correct？晚上好，先生。我将带您到您的房间去。您有两只箱子和一只手提箱，对吗？241.Is there anything breakable in your briefcase？您的
47、手提箱里有易碎的东西吗？242.Please follow me，sir. Your elevator is this way. 请跟我来，您的电梯在这边。243.Watch your step，sir. And come this way，please. 您走好，先生，请这边走。244.This is your room，sir，after you，sir. May I put your suitcases here？这是您的房间，先生。您请进，我可以把您的箱子放在这吗？245.Here is your room key，sir. Is this the correct number of bags？先生，这是您的房间钥匙，您的行李件数对吗？246.Over here is the switch for the bedside lamp，and this is the volume control for the TV and this is the channel selector. 这是床头灯开关，这是电视音量开关，这是电视频道开关。247.If you require anything， you can call the Assistant Mana
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