Avaya管理培训.ppt

《Avaya管理培训.ppt》由会员分享，可在线阅读，更多相关《Avaya管理培训.ppt（40页珍藏版）》请在沃文网上搜索。

1、Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.1Avaya 系统管理培训Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.22024/3/4目录4CM管理软件 ASA设置4分机管理4语音信箱管理4IP话机设置Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.3如何通过ASA软件登录CM系统Avaya Propri

2、etary.Use pursuant to your signed agreement or Avaya policy.4新建连接File-New-Voice SystemAvaya Proprietary.Use pursuant to your signed agreement or Avaya policy.5选择连接类型选择 Network ConnectionAvaya Proprietary.Use pursuant to your signed agreement or Avaya policy.6连接地址输入S8800 Active server 地址:10.67.150.23

3、Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.7选择端口请勾选Use SSH，TCP/IP Port自动变为5022Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.8超时设置默认设置，不必修改Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.9登录模式选择选择手工/自动登录，建议选择Log In Manuall

4、y Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.10授权方式默认设置，不需要修改Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.11设置总结请选择下一步Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.12完成设置按完成Avaya Proprietary.Use pursuant to your signed

5、 agreement or Avaya policy.13工作界面连接列表工具栏状态栏 Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.14连接服务器Ctrl-E或者System-Advanced-Emulation弹出登录框，输入用户名密码 suzhouadmin/suzhouadmin01Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.15PIN和终端类型选择如果使用的dadmin用户登录，系统会提示

6、输入PIN:dadmin01终端类型请选择键入 4410Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.16命令行Command：后可以键入命令，命令帮助请按F5或者键入help，命令结果上下翻页F7/F8，取消命令F1，提交命令修改结果F3Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.17分机管理查询增加修改删改Avaya Proprietary.Use pursuant to your signed

7、 agreement or Avaya policy.18List station列出系统所有分机号码，并显示分机基本信息。号码Ext，类型Type，名字Name，涵盖路径Cov1，使用权限COR/COS等Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.19Display stationAvaya Proprietary.Use pursuant to your signed agreement or Avaya policy.20Add station确认需要增加的分机号码，键入add stati

8、on xxxx命令，设置基本参数：Type：1603，1608，9620（兼容9621）Coverage Path11：1 在分机无应答时出语音提示Coverage Path99：1 在分机无应答时进入语音信箱COR：21，22，23代表市话，国内长途，国际长途（针对话机）COR：31,32,33 代表市话，国内长途，国际长途（针对密码）COR：14 用于无限制37xx分机使用Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.21外呼权限定义COR权限权限57xx37xx1xx内线000市话11121

9、国内21222国际313232024/3/4Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.22Duplicate station 如果分机设置相同，可以使用dup命令复制。此例中以3333复制相同设置分机，每次可以执行16个Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.23删除分机通过rem sta xxxx删除分机，命令确认前，系统会显示分机设置内容，确保删除内容正确Avaya Proprietar

10、y.Use pursuant to your signed agreement or Avaya policy.24速拨表指定，分机按键设置分机可以使用三个速拨表，此例在list1中增加了System表按键设置中在4 call-fwd，5 call-pkupVoice-mail Number:7777Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.25Boss速拨键设置在list2：指定enhance 1指定按键：abrv-dial list：1 DC：009621话机屏幕下方会显示AD按键，使用时

11、AD键+xxx即可进行速拨，速拨表已经提前设置完成Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.26Boss enhance 速拨表修改使用命令change abb enhance 0修改000-099速拨号码，号码前加9Change abb enhanc 1修改100-199速拨号码，依次类推。Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.27个人速拨表Abbreviate Personal4在话机

12、上编辑摘机按*11听到拨号音后按2输入两位速拨号码编号00-99输入需要存储的号码和#，外线需要加94在话机上使用摘机按*02听到拨号音后按两位速拨号码编号00-992024/3/4Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.28群组速拨表Abbreviate Group4在话机上编辑摘机按*11听到拨号音后按3（group号码需要预设）输入两位速拨号码编号00-99输入需要存储的号码和#，外线需要加9注：群组速拨表的修改只能在预先指定一个分机执行。4在话机上使用摘机按*03听到拨号音后按两位速

13、拨号码编号00-992024/3/4*Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.外拨密码Authorization Code4Change auth 0000 用于增加或修改AC 是用户密码COR 是该密码达到的权限4List auth 查看现有*Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.话机通道4Change station xxxx，保留3个call-appr代接组 PickUp Grou

14、p4建立Pick Up组，通过命令add pick x4为Pick Up组命名4将同组分机号码填入表格4提交修改4分机按键上设置call-pkup*Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.32Help Desk Pickup4Change pick 82024/3/4Avaya Proprietary.Use pursuant to your sig

15、ned agreement or Avaya policy.33总裁pick up group4Change pick 12024/3/4Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.342024/3/4分机自行修改Security Code4通过ch fe命令设置，Station Security Code Change Access Code的值，例如：*344用户在分机上输入*34，屏幕提示输入当前分机号码Extension=4输入分机号码后，提示输入当前Security Code，比如12

16、34 security code=4完成后，提示输入新code，并要求再输入一遍new security code=new security code again=4有3声短促提示音，提示修改成功，并显示：Security code changed*Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.语音信箱登录4IE访问10.67.150.264登录名/密码：sa/dadmin01*Avaya Proprietary.Use pursuant to your signed agreement or A

17、vaya policy.信箱用户管理4选择Subscriber Management。输入新的信箱号码或者需要修改的信箱号码，点击Add or Edit按键Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.37IP 话机设置*Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.话机登录过程4load firmware4在数据vlan中DHCP获取option 242中语音vlan信息4再次DHCP，话机屏幕显示

18、vlan id=334，进入voice vlan获取正确IP以及其他option信息4通过file server进行配置文件下载或firmware文件升级4进入分机号码登录界面，或者直接进入上次指定的分机工作界面*Avaya Proprietary.Use pursuant to your signed agreement or Avaya policy.Option 2424上海HTTPSRVR=10.67.150.22,L2Q=1,L2QVLAN=239,MCIPADD=10.67.150.23,MCPORT=1719,HTTPDIR=tftpboot4苏州4 HTTPSRVR=10.33.34.23,L2Q=1,L2QVLAN=334,MCIPADD=10.67.150.23,MCPORT=1719,HTTPDIR=tftpbootAvaya Proprietary.Use pursuant to your signed agreement or Avaya policy.40话机命令Mute 27238#-用于96xx话机进入编程菜单craftMute 25327#-用于16xx话机清空设置clearMute 47233#-用于话机查看当前IP地址设置信息ipaddMute 73738#-用于重启话机或重置设置并重启话机reset